Q: Do I need to register to view the products and pricing?
A: You do not need to have an account with us to browse our site. However, we recommend that you register with us so we could send you valuable and money saving promotional information when you opt in for that service. You can always update your contact information from our system – anytime without any question.
Q: How do I place my order?
A: First you create an account by entering your contact information and selecting a password. Select the products you need and place them in your ‘Shopping Cart’. You can now proceed to the ‘Checkout‘ process and review all the items and method of Shipment. After selecting the Shipment method, you can now ‘Submit’ your order. We will send you a confirmation e-mail to you for your records.
Q. Why do I need to create an account?
A. Your contact and shipping information will be saved to ensure fast and accurate shipping, and so that you do not have to re-enter it for future orders. You can return at any time to see your order history. You can also save your shopping session in progress and return to it later.
Q: Can I place an order over the telephone?
A: Yes, by calling our toll-free customer service number at 1-888-867-0006 during our regular business hours 9:00 AM to 5:00 PM, Monday through Friday, except any major holidays. You can always place your order online 24x7 any day!
Q: Sometimes pictures shown on the website are not exactly same as the product I receive. Why does this happen?
A: The pictures we use on our website are supplied by our manufacturers. Some pictures are generic and they only reflect a type of product while some products are revised and upgraded due to constant improvements. Please call our customer service department for any additional details or concerns, and they will be glad to assist you.
Q: Do I need a prescription of the item I want to order?
A: We do not sell items that require a prescription.
Q: What are your customer service hours if I have any questions regarding an item?
A: Our toll-free customer service phone number is 1-888-UMS-0006 (1-888-867-0006), our phone hours are Monday through Friday, 9:00 AM to 5:00 PM EDT - we are closed Saturdays and Sundays and on major holidays.
If you should have any questions, you can also e-mail info@UnitedMedSupplies.com - please include your name & phone number and our customer support will contact you within 24 hours.
Q: How secure is my contact information?
A: We, at United Medical Supplies, take your privacy very seriously. Please click here to review our Privacy Policy details.
Q: What should I do if I have forgotten my password?
A: Click on ‘Forgot your password’ located on the ‘Login’ screen to recover your password. After you enter your Username and answer your ‘Secret question’, your temporary password will be sent to you via email.
Q. How long will it take for me to receive my order?
A. Most of the orders are shipped on the same day if the order is placed before 3:00 PM EDT. To view the status of your order, please log in with your username and password. From there, click on the “Order Status & Shipment Tracking” link under the Transactions category to see ship date and tracking numbers.
Q. What are your methods of payment?
A. Our company accepts major credit cards, such as American Express, Visa, MasterCard and Discover.
Q. What if I have Medicare or other insurance?
A. At present we do not accept Medicare/Medicaid or any other third party payments. However, we provide a detailed invoice that you can submit directly to your company for payment reimbursement.
Q: Is there a Sales Tax charge for my order?
A: Our Company will not charge a Sales tax for orders shipped outside the New Jersey State. However, you should consult with your taxing authority within your own state for your sales tax responsibility. Orders shipped to a location within New Jersey State will be charged NJ sales tax based on the ship to address.
Q: I ordered an item and need to cancel it. How do I go about this?
A: Orders cannot be cancelled once you have submitted them online after the checkout process completion. Your order immediately goes to the warehouse(s) for processing and release of your order.
Q. What if I need to return a product?
A. United Medical Supplies offers a 100% No-Risk Satisfaction Guarantee*! For details, please click here to review our ‘Return Policy’. Orders refused at the delivery time are automatically subjected t o 25% restocking fee.
Q: Do you ship outside of the United States?
A: Yes. Please call our customer service at 1-888-867-0006 for details.