Common Trade Practice and Acts and Laws where a purchase takes place shall be followed by both the customers and the distributors. Typically this means that the laws at the buyer's own location shall govern should a dispute on the purchase occur. In this regard, online shopping makes no difference to buying from a street shop near you. As e-Commerce gains its popularity, governments and banks all have well-defined rules on consumer protections. A vast majority of online shoppers get their money back from the banks after disputing their purchases.
As a guidance, following is a list of terms and conditions that are standard practice in the industry. Each participating distributor might have slight variations on some product categories.
- Accuracy: All information in this site is provided to our best ability or maintained by participating vendors. However, in case of error Customer shall indemnify and hold harmless United Medical Supplies, Inc. against any and all claims, demands, actions, suits, losses, liabilities, damages, costs, and expenses, including without limitation reasonable attorneys' fees, costs and expenses relating to your use of our services.
- Price: Due to the dynamic nature of the market and our services, prices are subject to change without prior notice. In case of significant discrepancies between the posted and then the current prices, United Medical Supplies, Inc. requires the respective vendors to inform Customer prior to processing the charges.
- Return: To the extent governed by laws, return of merchandise should be avoided as much as possible. We require vendors to inspect and insure the merchandise prior to delivery. And we ask Customer to inspect all items upon receiving them. Customer must contact the vendor(s) to get return authorization number. Certain merchandise may not be returnable, to the extent permitted by laws.
- Damage: In case of damages, Please make damage claims directly to the carrier for merchandise shipped by a common carrier.
- Payment: Payments will be settled between Customer and the vendors who supply the merchandise. Return checks are subject to extra service charges by banks. Dishonored checks may be subject to penalty by laws and all other related collection cost, including attorney fees.
- Warranty: Warranties vary from product to product, and from vendor to vendor. Please refer to relevant laws governing this aspect for the minimum requirement on individual product. Used merchandise might be exempted for warranty requirements.
In case of dispute, United Medical Supplies, Inc. will take every measure possible to protect the integrity of its trading platform services and to ensure the appropriate governing laws are obeyed by all parties. This includes termination of our services to any law-breaching parties.